Frequently Asked Questions

In which provinces do you deliver?


The products presented in our online store are delivered in all provinces of Canada ...




In how many days, do you deliver ?


All of our shipments are processed by POST-CANADA.
The preparation and delivery times are, on average, three working days.
So a little longer, if your order, was spent on a Friday or during the weekend ...




How to pay for my order ?


We invite you to use the online payment method which remains a safe way for this type of transaction.

We work with SQUARE who offers payment via credit cards.
Square is an American company specializing in mobile payment and electronic payment.
She is based in San Francisco. It is founded in 2009 and has more than two million users.
The company has been listed on the New York Stock Exchange since November 2015.

You want to pay on delivery.
POST-CANADA allows you to pay on delivery.
Please contact us before so that we can validate your order offline before the online payment process.
A management fee will be charged.




At the reception, the box is damaged ...


If upon receipt of your order, the box is damaged, and you feel that the products are too, we invite you to refuse delivery before signing the receipt ...
A new shipment will be made immediately ...




At the reception, my products are defective ...


You accepted the delivery and you signed the receipt.

By opening your box, you notice that the products ordered are defective.
Send us a message so that we can resume your entire order.
Upon receipt, a new complete order will be sent back to you ...

LOGISTICS:
Our organization for the preparation and control of orders before the expeditions, should allow us not to be confronted with this problem.
If necessary, contact us ...




At the reception, my order is incomplete ...


You accepted the delivery and you signed the receipt.

By opening your box, you notice that the order is incomplete.
One or more products are missing.

Send us a message so that we can resume your entire order.
Upon receipt, a new complete order will be sent back to you ...

LOGISTICS:
Our organization for the preparation and control of orders before the expeditions, should allow us not to be confronted with this problem.
If necessary, contact us ...




At the reception, my products do not match ...


You accepted the delivery and you signed the receipt.

By opening your box, you notice that one or more products do not match your basic order;

Send us a message so that we can resume your entire order.
Upon receipt, a new complete order will be sent back to you ...

LOGISTICS:
Our organization for the preparation and control of orders before the expeditions, should allow us not to be confronted with this problem.
If necessary, contact us ....